Your privacy is important to My Property Pro. This Privacy Policy explains how we collect, use, disclose and protect your personal information, and your rights in relation to that information.
As part of providing our real estate services, My Property Pro is also required to comply with the **Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)** and related legislation. In certain circumstances, we are legally required to collect and verify your identity before providing services.
We collect your personal information, including identity documents, to provide our services and to comply with our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). If you do not provide the requested information, we may be unable to provide certain services. Your information will be handled in accordance with our Privacy Policy.
My Property Pro may collect and use the following kinds of personal information:
- information about your use of this website;
- information you provide when registering with the website;
- information you provide when subscribing to our services;
- information you provide when enquiring about, buying, selling or leasing property;
- your name, date of birth, residential address, contact details and other personal information required to provide our services;
- identification information and copies of identification documents (such as an Australian or foreign passport, driver's licence, Medicare card, birth certificate or other government-issued identification) where required to verify your identity;
- information relating to companies, trusts, beneficial owners or authorised representatives where applicable;
- information regarding the source of funds or source of wealth where required by law; and
- any other information that you voluntarily provide to My Property Pro.
My Property Pro may use your personal information to:
- administer this website;
- personalise the website for you;
- enable your access to and use of the website services;
- respond to your enquiries and provide our real estate services;
- publish information about you on the website/social media where you have authorised us to do so;
- supply to you services that you purchaseprovide buyer's agency, property search, negotiation, auction bidding, investment advisory and related real estate services;
- send to you statements and invoices;
- collect payments from you; and
- send you marketing communications where permitted by law;
- verify your identity;
- comply with our legal obligations, including our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);
- undertake customer due diligence and ongoing monitoring where required by law; and
- prevent, detect and investigate fraud, money laundering, terrorism financing and other unlawful activities
Where My Property Pro discloses your personal information to its employees, contractors, agents, service providers or professional advisers for these purposes, those parties will only use your personal information as necessary to perform services on our behalf and in accordance with this Privacy Policy.
In addition to the disclosures reasonably necessary for the purposes identified above, My Property Pro may disclose your personal information where required or authorised by law, including to AUSTRAC, law enforcement agencies, government regulators, electronic identity verification providers, or in connection with legal proceedings or to establish, exercise or defend our legal rights.
If you do not provide information that we are legally required to collect for identity verification or customer due diligence purposes, we may be unable to provide certain services.
My Property Pro will take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information is stored on secure servers and systems, and access is restricted to authorised personnel who require the information to perform their duties.
Information relating to electronic transactions entered into via this website is protected using appropriate encryption technology.
Access to and Correction of Personal Information
You may request access to the personal information that My Property Pro holds about you, or request that we correct any personal information that is inaccurate, incomplete or out of date.
To request access to or correction of your personal information, please contact us using the details provided below. We may require you to verify your identity before providing access to your personal information.
In some circumstances, we may refuse access where permitted by law. If this occurs, we will provide you with written reasons for the refusal and information about the options available to you.
Some of the third-party service providers we use may store or process personal information outside Australia. Where this occurs, My Property Pro will take reasonable steps to ensure your personal information is handled in accordance with the Australian Privacy Principles.
By using our services, you acknowledge that your personal information may be transferred and processed in accordance with this Privacy Policy.
My Property Pro may update this Privacy Policy from time to time by publishing a revised version on this website.
We encourage you to review this page periodically to stay informed about how we protect your personal information.
This website contains links to third-party websites. My Property Pro is not responsible for the privacy practices or content of those websites.
For information about our use of cookies, please refer to our cookie policy.
Privacy Complaints
If you believe that My Property Pro has breached the Australian Privacy Principles or mishandled your personal information, you may make a complaint by contacting us using the details provided below. Please provide sufficient details about your complaint so that we can investigate the matter.
We will acknowledge your complaint, investigate the issue and aim to respond within a 2 buisness days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au
Phone: 1300 363 992
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us:
info@mypropertypro.com.au.