common questions

We believe in being in area specialists, so we only buy in Sydney’s southern suburbs and the Sutherland Shire, which means our knowledge of suburbs, agents, and the real estate market where you’re buying is always strong. Whilst others suggest the same, in reality they often buy in other areas of Sydney or interstate, something easily discernable by viewing their social media profiles. You will always get a better result by leveraging the knowledge and relationships of a buyer’s agent who is a dedicated area specialist.

As with most high level interactions, it is better to engage a professional to represent you and look after your interests. This is particulary true for property acquisitions where most people have limited experience and knowledge, usually purchasing property only a few times in their lives.

There are a plethora of tasks and risks when purchasing a property so understanding how to effectively and efficiently navigate these can be a time consuming and stressful process - and costly if you get it wrong.

Buying a property is usually the highest value transaction you will make in your life. In the same way people engage a lawyer for legal representation rather than representing themselves, it is strongly recommended you engage a buyer’s agent for your property purchase to give you the best result possible.

Like any profession, not all buyer's agents are the same. It's important to choose a licensed buyer's agent who is transparent about their fees, acts exclusively for buyers and has a strong track record of achieving great outcomes for clients.

At My Property Pro, we work exclusively for buyers, never sellers, so our advice is always independent and focused on your best interests. We operate on a fixed-fee basis, meaning our fee doesn't increase if you spend more on a property.

We're proud members of REINSW, REBAA and PIPA, have earned more than 200 five-star Google reviews, and in 2026 our managing director, Andrew Hancock, was named a finalist in the REINSW Awards for Excellence Buyer’s Agent of the Year category. Our reputation has been built on honest advice, local expertise and helping clients buy with confidence.

Yes. Many clients come to us after finding a property they like but want expert advice before committing. We can assess the property's value, identify any potential concerns, review comparable sales, develop a negotiation strategy and represent you during negotiations or at auction. This can help you make a more informed decision and avoid overpaying.

Yes. Many clients come to us after finding a property they like but want expert advice before committing. We can assess the property's value, identify any potential concerns, review comparable sales, develop a negotiation strategy and represent you during negotiations or at auction. This can help you make a more informed decision and avoid overpaying.

Every search is different. Some clients secure a property within a few weeks, while others take several months depending on their requirements, budget and market conditions. We focus on finding the right property rather than rushing the process. A successful purchase often requires patience, particularly when searching in tightly held suburbs or highly competitive markets. We have purchased in as little as 2 days before so we do require clients to be finance ready before signing up with us.

Property searches are a collaborative process. We take the time to understand your goals, lifestyle and priorities before recommending properties. We have a comprehensive brief document you will fill out upon signing which will help us tailor our search specifically to your needs. Over time, we refine the brief and continue searching until we find suitable options. Our goal isn't to convince you to buy a property—it's to help you buy the right property to meet your needs. Usually it doesn't take long before we really understand your likes and dislikes.

Not necessarily. While some excellent properties are sold off-market or pre-market, many of the best homes are openly advertised—and some off-market opportunities can actually come with higher price expectations.

In our experience, some vendors who choose to sell off market have an inflated perception of their property's value. Because they haven't yet tested the market, they may expect a premium price to sell before launching a public campaign. Once a property is listed and exposed to genuine buyer competition, sellers often gain a clearer understanding of its market value and may become more realistic in their expectations. Of course, every property and seller is different, and there are certainly off-market opportunities that represent excellent value.

Rather than focusing solely on off-market properties, we assess opportunities across on-market, pre-market and off-market channels. Our priority is finding the right property at the right price, regardless of how it's being marketed.

Unlike many buyer’s agents, we do not charge a percentage of the purchase price – we quote a fixed fee prior to engagement. We believe that charging a percentage of the purchase price is not truly in your best interest and counter-intuitive to part of our goal in getting you the best price.

We charge a relatively small engagement fee to get started and once we have completed the process and secured a property on your behalf, we charge a success fee proportional to the service we have provided. Due to the fact that our fixed fee varies depending on your chosen service, it is best to get in touch to discuss in further detail.

Whilst not much in life in guaranteed, what we can guarantee is that we will use every single one of our available resources, in addition to our experience and expertise, to make it very likely that you will save money compared to doing it yourself. This is not only due to direct monetary benefits that exist through our negotiation strategies, understanding true market value and our relationships, but also in a genuine 'time-cost' saving to you as the buyer.

It is often hard to quantify how much one would save using a buyer’s agent, but we have great examples of when this has happened in the past and are happy to share! It is important to note, however, that the best outcome is getting you the right property for the right price, not just ‘buying cheap’.

A buyer’s agent should always be 100% independent from the sales side of the process. At My Property Pro, this is the underlying principle and model of our entire business and is not something we would ever compromise.

The true definition of ‘independent’, ‘impartial’ or ‘unbiased’ is when no commission or any other income based on the volume of business is received by the agent or adviser. The use of these words is actually restricted under Section 923A of the Corporations Act unless criteria are met, one of which is that we are legally required to disclose it.

We feel so passionately about this that we are professional members of The Real Estate Institute of New South Wales, The Real Estate Buyer's Agents Association of Australia (REBAA) and The Property Investment Professionals of Australia (PIPA) and we subscribe to all voluntary Codes of Conduct on top of our legal requirements.

Our service is fully collaborative from start to finish and we want to make sure you are comfortable every step of the way.

The process will typically run something like this:

A purchase can happen in as little as one to two weeks, or it can take a few months. It is largely determined by our client’s needs, the market itself and many other factors.

Whilst we are able to work with any sort of requirements, generally we do not prefer to define any time frames. This is because we are interested in achieving a result that meets your needs and with which you are satisfied. The process can be complicated by working to firm deadlines.

If you have a specific time frame you need to meet, we are more than happy to work with you on this, however, it is generally best to approach the buying process by removing emotion and focusing on the best possible result, rather than trying to meet a deadline.

Choosing a buyer's agent is an important decision. At My Property Pro, we specialise in Sydney's southern suburbs and the Sutherland Shire, providing local expertise, independent advice and personalised service. We have helped hundreds of buyers navigate the property market and are proud to have earned more than 200 five-star Google reviews. In 2026, Andrew Hancock was named a finalist in the REINSW Awards for Excellence Buyer’s Agent of the Year category, recognising professionalism, client service and industry expertise. Most importantly, our success is measured by helping clients secure the right property with confidence.

Whilst our standard agreement covers a six-month search period, we understand that buying the right home doesn't always fit neatly into a calendar. Our goal is never to simply find a property within a set timeframe, it's to help you find and buy the right property.

If your goals remain realistic and aligned with your budget, it is very unlikely it will take six months. In the unlikely event this becomes the case, we will explore the reasons for the time frame and mutually decide whether to sign another agreement or discontinue the search.

We are committed to ensuring all clients achieve an exceptional result so in almost all cases we'll continue working with you to find the right property, no matter how long it takes.